Dealing with passive aggression in the workplace

 

We all know or have worked with someone who is passive-aggressive and dealing with people who behave like this can require a degree of patience! 

 

Here are some examples of passive-aggressive work phrases, which often involve subtle criticism, avoidance, or manipulation. 

 

"I guess I'll just have to do it myself... again." 

"Oh, you're finally here. I've been waiting for ages." 

"Well, that's one way to do it, I suppose." 

"Thanks for getting back to me... eventually." 

"I'm not sure if you noticed, but the deadline for that project was yesterday." 

"I thought you said you were going to handle that..." 

"It's fine, I'll take care of it. Don't worry about it." 

"I didn't realise it was too much to ask for a little help." 

"I'm not saying it's wrong, but there might be room for improvement." 

"You always seem to have such creative solutions... eventually." 

 

These phrases often carry an underlying tone of frustration, sarcasm, or disapproval, while still maintaining a veneer of politeness or ambiguity. 

Recognising these phrases can help you address and defuse passive-aggressive behavior in the workplace. 

 

Dealing with a passive-aggressive colleague or employee can be challenging, but here are some strategies you can use: 

 

Sometimes, passive-aggressive behavior stems from a lack of awareness. Calmly and respectfully point out specific instances of passive-aggressive behavior when they occur. Use "I" statements to express how their behavior affects you or the team. 

 

Establish clear boundaries for what behaviour is acceptable in the workplace. If the passive-aggressive behaviour continues, calmly but firmly reinforce these boundaries. 

 

It's important to maintain your professionalism, even when faced with passive-aggressive behaviour. Avoid responding in kind or escalating the situation. Yes, this is often hard but walking away in a calm manner and taking a break from that person can be the best solution at the time. 

 

Try to understand what might be causing the passive-aggressive behaviour. Is there an underlying issue or frustration that needs to be addressed? Engaging in open and empathetic communication can sometimes uncover the root cause. 

 

Keep a record of specific instances of passive-aggressive behaviour, including dates, times, and descriptions of what happened. This documentation can be useful if you need to escalate the issue to your manager. If you are the manager or business owner you may need this you feel you need to take further action.  

 

If you're unable to resolve the issue on your own, consider involving a neutral third party, such as a manager or HR representative, you can call us, to mediate the situation. 

 

Instead of dwelling on the negative behaviour, try to focus on finding solutions to any underlying issues that may be contributing to the passive-aggressive behavior. Collaborate with your colleague or employee to find mutually beneficial resolutions. 

 

Dealing with a passive-aggressive colleague or employee can be draining, so make sure to take care of yourself. Practice self-care techniques such as mindfulness, exercise, and seeking support from friends or colleagues. 

 

Remember that changing someone else's behaviour can be challenging, so focus on managing your own responses and finding constructive ways to address the situation.